Monza T100 webcam problems

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cflitney
cflitney's picture
Monza T100 webcam problems

Hi,

I've had my Advent Monza T100 laptop since Xmas and have never had use for the webcam until now but it won't work. I've tried logging into Skype and it says no webcam can be found. I looked on this forum and followed instructions to find it in imaging devices on Device Manager. I clicked to update the driver and it came back with a message that the most up to date system was already installed but the webcam still won't work. There was also a little message saying that the webcam device had been unplugged and should be plugged back in for it to work again but that doesn't make sense if it's built in?

My sound works completely fine through Skype and other software, just my laptop won't recognise the built in webcam?

Would appreciate any help on solving this issue, thanks.

moderator
moderator's picture

Have you seen our step-by-step guide to troubleshooting webcam problems? See http://www.adventcomputers.co.uk/product-support/fix-your-laptop%E2%80%9...

My guess is one of two things: either the webcam itself needs switching on using the [Fn] keyboard shortcut you'll find in that article, or it may even be that the cable connecting it to the laptop (which threads through the back of the monitor into the laptop chassis itself) may have come loose.

If it's the first problem, it's easily fixed, if it's the second, you'll need to get it seen to using the Got A Question link on the right - assuming your laptop is still under warranty (it should be, as it sounds like you've not had it a full year), the repair/fix should be free.

cflitney
cflitney's picture

I hadn't seen the article- I have just tried the first option and it is now working! Thanks so much for getting back to me!

moderator
moderator's picture

No worries, glad the easy option worked!

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